Customer Experience Specialist
24 hours ago
Grosvenor Casino, Northampton, is a vibrant entertainment destination that offers a unique blend of gaming, dining, and socializing. As a Customer Experience Specialist, you will play a vital role in creating an unforgettable experience for our guests.
Your primary responsibility will be to provide exceptional customer service, ensuring that every guest feels valued and appreciated. You will be responsible for familiarizing yourself with our current promotions and products, using this knowledge to engage customers and enhance their experience.
**Key Requirements:**
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Strong communication skills and ability to build rapport with customers.
- Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
The estimated salary for this position is £22,000 - £28,000 per annum, depending on your level of experience and qualifications.
Why Join Us?
Grosvenor Casino offers a dynamic and supportive work environment, with opportunities for career growth and professional development. As a valued member of our team, you can expect a competitive salary, excellent benefits, and the chance to work with a talented and passionate team of individuals.
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