Customer Experience Manager

4 days ago


Northampton, Northamptonshire, United Kingdom Greene King Full time
Job Description

As a key member of our team, you will play a vital role in driving business success and exceeding customer expectations. Key responsibilities include:

  • Strategic Leadership: Develop and implement strategies to enhance operational efficiency, drive sales growth, and improve customer satisfaction.
  • Team Management: Supervise a team of restaurant staff, providing coaching, guidance, and performance feedback to ensure excellent service delivery.
  • Quality Control: Monitor and maintain high standards of food quality, presentation, and customer service, adhering to Greene King's quality assurance guidelines.

A competitive salary of £35,000 - £40,000 per annum is offered, along with a comprehensive benefits package, including a generous pension contribution, employee assistance program, and exclusive discounts at our restaurants and hotels.



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