Customer Experience Ambassador

1 day ago


Northampton, Northamptonshire, United Kingdom Dobbies Garden Centres Full time
About Dobbies Garden Centres

Established in 1865, Dobbies is the UK's largest garden centre retailer with a rich history of providing exceptional customer experiences. We take pride in our passion for gardens and plants, showcasing this through our own brand products, concession partners, and services.

Job Overview

We are seeking a highly skilled Customer Experience Support Agent to join our team at Dobbies Garden Centres. As a key member of our customer-facing team, you will be responsible for delivering an outstanding experience to our customers, ensuring they leave our restaurants satisfied and engaged.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by assisting customers with various transactions, responding to queries, and resolving issues promptly.
  • Restaurant Operations: Work collaboratively with our restaurant teams to ensure seamless operations, maintaining high standards of food quality, hygiene, and presentation.
  • Stock Management: Assist with stock management tasks, including receiving deliveries, rotating stock, and maintaining accurate inventory levels.
  • Team Collaboration: Work effectively with colleagues across different departments to achieve common goals, share knowledge, and provide support when needed.
Benefits and Perks:
  • Generous Annual Leave: Enjoy a competitive annual leave entitlement, allowing you to recharge and take time off when needed.
  • Uncapped Discounts: Treat yourself to generous discounts across our stores, including 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
  • Wagestream Access: Take advantage of Wagestream's innovative platform, enabling you to access your earnings ahead of payday, save for the future, and receive financial advice.
  • Retail Trust Benefits: Enjoy confidential support, access to a virtual GP, free counselling services, and discounted retail rewards through our employee wellbeing platform.
Salary:

We offer a competitive salary range of £20,000 - £25,000 per annum, depending on experience, location, and performance.



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