Customer Service Ambassador

1 week ago


Northampton, Northamptonshire, United Kingdom Entain Full time

Job Overview:


We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager at Entain.



About the Role

This is an excellent opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer service and driving sales growth.


The ideal candidate will have a passion for building strong relationships, excellent communication skills, and a strong work ethic.



Key Responsibilities:

  • Deliver outstanding customer service, ensuring that customers receive a seamless and enjoyable experience.
  • Provide expert knowledge on a wide range of sports and events, taking bets and processing transactions with accuracy and efficiency.
  • Maintain high shop standards, ensuring that the store is clean, tidy, and well-presented at all times.
  • Work collaboratively as part of a team to achieve sales targets and drive business growth.
  • Handle customer complaints or concerns with empathy and professionalism.


Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong problem-solving skills and ability to work under pressure.
  • Able to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; degree preferred.
  • Ability to lift up to 25 pounds and stand for long periods.


Benefits:

  • Competitive salary: £11.80 per hour.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.
  • Recognition and reward programs.
  • Flexible scheduling and paid time off.


Note: This job description is not intended to be an exhaustive list of responsibilities and may be modified at any time by management.



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