Customer Service Ambassador
1 week ago
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager at Entain.
About the Role
This is an excellent opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer service and driving sales growth.
The ideal candidate will have a passion for building strong relationships, excellent communication skills, and a strong work ethic.
Key Responsibilities:
- Deliver outstanding customer service, ensuring that customers receive a seamless and enjoyable experience.
- Provide expert knowledge on a wide range of sports and events, taking bets and processing transactions with accuracy and efficiency.
- Maintain high shop standards, ensuring that the store is clean, tidy, and well-presented at all times.
- Work collaboratively as part of a team to achieve sales targets and drive business growth.
- Handle customer complaints or concerns with empathy and professionalism.
Requirements:
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Strong problem-solving skills and ability to work under pressure.
- Able to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required; degree preferred.
- Ability to lift up to 25 pounds and stand for long periods.
Benefits:
- Competitive salary: £11.80 per hour.
- Ongoing training and development opportunities.
- Opportunities for career advancement.
- Recognition and reward programs.
- Flexible scheduling and paid time off.
Note: This job description is not intended to be an exhaustive list of responsibilities and may be modified at any time by management.
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