Customer Experience Representative

3 days ago


Northampton, Northamptonshire, United Kingdom Grosvenor Casinos Limited Full time

We are looking for a dedicated Customer Experience Representative to join our team at Grosvenor Casinos Limited. This role offers an estimated annual salary of £19,000 - £23,000.

Job Overview:

About the Role: As a Customer Experience Representative, you will be responsible for delivering exceptional customer experiences and ensuring that all customers have an amazing time at Grosvenor Casinos. Your passion for people and commitment to providing outstanding service will be key in creating a fun and engaging atmosphere.

  • You will be customer-obsessed, carrying out your duties in a manner that ensures all customers have an excellent experience.
  • You will be proactive in offering and providing a friendly, efficient, and prompt service of food and beverages.
  • You will be aware of daily/weekly targets and contribute positively towards them.
  • You will display a friendly and enthusiastic manner, responding positively to all customer requests.
Requirements:
  • A positive attitude.
  • Experience of working successfully in a hospitality role.
  • Fanatical about delivering unrivalled customer experience.
  • Ability to collaborate with the wider business.
  • Sound communication skills.


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