Customer Service Director

7 hours ago


Northampton, Northamptonshire, United Kingdom B&Q Full time
Customer Service Director

We are seeking an experienced Customer Service Director to lead our showroom team in B&Q Northampton. As a key member of our management team, you will be responsible for ensuring that every customer has a positive experience when visiting our store. This is an exciting opportunity to join a dynamic retail environment where you will have the chance to develop your leadership skills and contribute to the success of our business.

About the role:
* Lead by example to build an inclusive culture for your colleagues and customers
* Coach and train your team to recommend the right finance, products, and installation options to fulfill customer projects
* Manage people effectively to support personal growth and development
* Oversee the recruitment and induction of installers to ensure the best level of service for customers

Required skills & experience:
* A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment
* Sharp commercial mind with plenty of customer service experience
* Ability to promote products, services, and installation options
* Willingness to learn new technology and champion new ways of working
* Flexibility to work on a rota that includes weekends, evenings, and bank holidays

What's in it for me?
The successful candidate will receive a competitive salary of up to £33,900 per annum, plus bonus and pension benefits. You will also enjoy 6.6 weeks' holiday, shopping discounts, and colleague wellbeing benefits.

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