Customer Service Administrator
4 weeks ago
About the Role
We are seeking an experienced Customer Service Administrator to join our Property Services team at The Hyde Group.
Key Responsibilities
- Provide exceptional customer service to our customers, responding to their queries and resolving issues in a timely and professional manner.
- Collaborate with internal teams and contractors to troubleshoot and diagnose repair issues.
- Assist with customer complaints and concerns related to property repairs.
- Maintain accurate and comprehensive records of all customer interactions.
- Act as a point of contact for the team, ensuring any requests, queries and problems are resolved in a manner that improves overall customer satisfaction.
Requirements
- Strong IT proficiency, including using Microsoft packages.
- Good organisational skills.
- Previous administration experience is advantageous.
- Strong written and verbal communication skills.
What We Offer
- A fantastic pension.
- Life assurance.
- Great holidays.
- An award-winning flexible benefits package.
- Volunteering days.
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