Customer Service Representative

1 month ago


Chichester, West Sussex, United Kingdom Universal Business Team Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled Customer Service Representative to join our Universal Business Team. As a key member of our operations team, you will be responsible for delivering exceptional customer service in a fast-paced environment.

Responsibilities:

  • Provide top-notch customer service via phone and email, ensuring that customers receive accurate and timely assistance.
  • Process orders, quotes, and inquiries efficiently and effectively, utilizing your strong organizational skills.
  • Assist customers with queries, problems, and product information, providing solutions that meet their needs.
  • Manage returns, credits, and other administrative tasks with precision, maintaining accurate records and files.
  • Engage in proactive sales activities, such as following up on quotes and inquiries, to drive business growth and revenue.
  • Collaborate with external sales teams to ensure targets are met, sharing best practices and insights to enhance overall performance.

Requirements:

  • A quick learner who can handle multiple tasks under pressure, with excellent time management and prioritization skills.
  • Exceptional customer interaction skills, with the ability to remain calm and composed in stressful situations.
  • Proficiency in Microsoft Excel, Outlook, and general computer systems, with experience using CRM software.
  • A previous experience in a customer-facing role or a strong willingness to learn and develop new skills.
  • A positive attitude and desire to contribute to a team-focused environment, with a commitment to excellence and continuous improvement.

Why Work with Us: As part of the Universal Business Team, you will have opportunities for progression and growth in a supportive environment, where innovation and teamwork are valued.

Estimated Salary: $45,000 - $65,000 per year, depending on experience and location.



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