Property Services Administrator

4 weeks ago


Chichester, West Sussex, United Kingdom The Hyde Group Full time

About the Role

We are seeking an experienced Administrator to join our Property Services team at The Hyde Group.

Key Responsibilities

  • Collaborate with internal teams and contractors to troubleshoot and diagnose repair issues.
  • Assist with customer complaints and concerns related to property repairs.
  • Collaborate with internal teams, contractors, and suppliers to investigate complaints, implement corrective actions, and provide appropriate follow-up to customers.
  • Maintain accurate and comprehensive records of all customer interactions, ensuring information is up-to-date and accessible to relevant teams for tracking and reporting purposes.
  • Act as a point of contact for the team ensuring any requests, queries and problems are resolved in a manner that improves overall customer satisfaction/experience.
  • Develop awareness of standard information relating to Property Services to deal and respond accurately to any customer queries.

Requirements

  • Strong IT proficiency, including using Microsoft packages
  • Good organisational skills
  • Previous administration experience is advantageous
  • Strong written and verbal communication skills

What We Offer

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package
  • Volunteering days

About Us

The Hyde Group is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.



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