Property Services Administrator
4 weeks ago
About the Role
We are seeking an experienced Administrator to join our Property Services team at The Hyde Group.
Key Responsibilities
- Collaborate with internal teams and contractors to troubleshoot and diagnose repair issues.
- Assist with customer complaints and concerns related to property repairs.
- Collaborate with internal teams, contractors, and suppliers to investigate complaints, implement corrective actions, and provide appropriate follow-up to customers.
- Maintain accurate and comprehensive records of all customer interactions, ensuring information is up-to-date and accessible to relevant teams for tracking and reporting purposes.
- Act as a point of contact for the team ensuring any requests, queries and problems are resolved in a manner that improves overall customer satisfaction/experience.
- Develop awareness of standard information relating to Property Services to deal and respond accurately to any customer queries.
Requirements
- Strong IT proficiency, including using Microsoft packages
- Good organisational skills
- Previous administration experience is advantageous
- Strong written and verbal communication skills
What We Offer
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
About Us
The Hyde Group is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
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