Student Operations Administrator
4 weeks ago
Job Title: Student Operations Administrator
Job Summary: We are seeking an experienced and motivated administrator to join our team in the Registry department. The successful candidate will provide an excellent service to stakeholders, carrying out administrative procedures as part of the student operations team and supporting the work of the wider service.
Main Responsibilities:
- Carry out a range of routine administrative tasks within a defined area of work, maintaining high standards of quality and taking responsibility for own performance.
- Provide a frontline enquiry point for advice and guidance to students, staff, and other stakeholders, responding in a professional and courteous manner.
- Follow established administrative processes within the student operations team and escalate weaknesses in policy or procedures as appropriate.
- Support the needs of the student operations team to meet the requirements of stakeholders, making improvement suggestions or taking corrective action as necessary.
- Maintain records and other information relating to the activities of Registry, including updating records in ASIS and undertaking standard processes within the student records system.
- Undertake a variety of routine office management tasks, including collecting and distributing mail, monitoring stationery stocks, arranging meetings, and filing records securely.
- Develop and maintain a basic understanding of other areas of the section's work to be able to assist at busy periods and provide operational cover in the absence of colleagues.
- Support the maintenance of comprehensive web-based information, ensuring information is accurate and timely, and making updates to web pages as required.
- Process transactions through the finance system and/or online store, ensuring necessary authorisation is obtained and querying anomalies as necessary.
- Ensure all data is stored securely, accurately, confidentially, and responsibly, understanding and adhering to personal responsibilities under GDPR.
- Proactively contribute to the work of the whole Registry team, both routine operational tasks and in response to ad hoc requests or projects.
- Undertake additional duties as required by the Director of Registry, appropriate to the grade.
Working Hours: Monday to Friday, 8:30am-4:30pm (37 hours per week)
Requirements: A valid UK Passport, an EU Passport, and Home Office Share Code or Biometric Residence Permit & Home Office Share Code, as well as proof of NI number and a bank account in their own name.
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