Student Experience Support Officer

4 weeks ago


Huddersfield, Kirklees, United Kingdom Study Group Full time
About the Role

The Student Experience Support Officer - Student Data & Enhancement is a key position within the International Study Centre, responsible for maintaining accurate student records and ensuring seamless student administration. This role requires excellent organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Creation of electronic and paper-based student files, ensuring all relevant information is up-to-date and accurate.
  • Maintenance of central databases, including contact details, visa information, and sponsorship details.
  • Daily monitoring of student attendance, working closely with the Student Experience Coordinator - Student Data & Enhancement.
  • Ensuring student attendance records are accurate and compliant with Centre and UKVI requirements.
  • Running relevant reports from Study Group systems to monitor student attendance and ensure registers are complete.
  • Identification of students not engaging with the Centre Attendance Policy, working closely with the Student Experience Coordinator - Student Data & Enhancement.
  • Dealing with general student enquiries and providing excellent customer service.
  • Fostering productive relationships with internal and external stakeholders.
  • Production of student letters as requested.
  • Collaboration with other teams to ensure smooth student enrolment processes.
About You

To be successful in this role, you will require:

  • A Bachelor's degree or equivalent qualification.
  • Experience in events coordination, preferably in a higher education or fast-paced office environment.
  • Detailed evidence of coordination and organizational skills, including proficiency in IT systems.
  • Excellent administrative skills, including confident use of Microsoft Excel.


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