Student Experience Support Officer

2 weeks ago

Huddersfield, United Kingdom Study Group Full time

**Contract type**: Full Time (37.5 hours per week) - Permanent

**Location**: University of Huddersfield International Study Centre

**Salary**: up to £22,523.68 per annum

**JOB OVERVIEW**

The International Study Centre are recruiting for an experienced and accomplished Student Experience Support Officer, focusing on timetabling and compliance. The post holder will undertake a variety of tasks including managing and coordinating student timetables, student records management, assisting with visa compliance activities and providing support to the academic and senior management team where necessary.

This is a fast-paced environment, and the successful applicant will have proven customer service skills, previous experience of working with students, and possess excellent IT, communication, and organisational skills. The post holder will be working in an open-plan office, so it is important they enjoy working as part of a team.

**ABOUT THE ROLE**

**Timetabling**
- Work closely with the team to ensure that timetables are planned, produced and distributed accurately and in a timely manner.
- To provide administrative support in the planning, production and maintenance of class and examination timetables.

**Compliance**
- To work with the team to ensure we are fully compliant with all student information.
- Maintenance of electronic student files.
- Ensure student details are kept up to date on central databases - contact details, visa and passport information, sponsorship details etc.

**ABOUT YOU**
- A bachelor’s degree or equivalent qualification (Desirable)
- Experience in producing and managing timetables in an educational context (Essential)
- Working in a fast-paced pressurised office environment (Essential)
- Experience of working in HE/FE environment (Desirable)
- Evidence of working with international students (Desirable)
- Experience of working with dedicated timetabling software e.g., Scientia, CMIS (Desirable)

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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