Student Experience Support Officer

5 months ago

Huddersfield, United Kingdom Study Group Full time

**Contract type**: Full Time(37.5 hours) - Permanent

**Location**:Huddersfield, Huddersfield International Study Centre

**Salary**:up to £22523.68 per annum

**JOB OVERVIEW**

The International Study Centre needs an experienced and accomplished Student Experience Support Officer - Operations. The post holder will undertake a variety of tasks including supporting visa compliance processes, student records management, assisting with visa compliance activities and providing support to the academic and SMT where necessary.

This is a fast-paced environment and the successful applicant will have proven customer service skills and previous experience working with international students, and possess excellent IT, communication and organisational skills. The post holder will be working in an open-plan office, so it is important they enjoy working as part of a team.

**ABOUT THE ROLE**

**Assessments**
- Work closely with the Student Experience Coordinator - Operations to ensure the student assessment calendar is produced in a timely manner.
- Work closely with the Student Experience Coordinator - Operations to manage the production and approval of examination papers.
- Work with the Student Experience Coordinator - Operations, and Heads of Department, to ensure that assessment marking is completed and recorded in the SRS by required deadlines.
- To provide administrative support in the Course Assessment Board process.
- To provide administrative support in the planning, production and maintenance of examination and reassessment timetables.

**Compliance**
- To work with the Student Experience Coordinator - Operations to ensure we are fully compliant with all student information.
- To work with the Student Experience Coordinator - Operations to ensure Police registration records are up to date for all our students, ensuring we have the relevant data in file and recorded on Study Group databases.
- Maintenance of electronic student files.
- Ensure student details are kept up to date on central databases - contact details, visa and passport information, sponsorship details etc.
- Assisting with the management of the Centre’s Alternative Collection Location and visa compliance monitoring.

**Student Engagement**
- Assist in the preparation of student induction, including induction packs.
- Assist and be involved in student induction and enrolment at the various intakes.
- Assist with the administration of student attendance monitoring processes at peak times.
- Assist with student social activities and field trips if required.

**Administration**
- To deal with general student enquiries.
- To deal with fee payment deadlines and enquiries.
- To foster productive relations with internal and external stakeholders.
- Production of student letters as requested.
- Ordering stationery items and catering for the centre, as required.
- Any other duties required by the Head of Student Experience.

The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

**ABOUT YOU**
- A Bachelor’s degree or equivalent qualification
- Experience in producing and managing timetables in an educational context
- Working in a fast-paced pressurised office environment
- Experience of working in HE/FE environment (Desirable)
- Evidence of working with International students (Desirable)

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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