Student Experience Coordinator

4 days ago


Sheffield, Sheffield, United Kingdom Homes For Students Full time

At Homes for Students, we're looking for a skilled Resident Services Assistant to join our team. This role offers a competitive salary of £22,000 per annum, with a generous holiday package of 25 days, plus bank holidays.

Job Description

The ideal candidate will possess excellent customer service skills, experience using Microsoft Office software, and the ability to learn quickly. As a key member of our team, you'll provide a warm and friendly meet and greet service, reception support, and help desk assistance. Your responsibilities will include handling customer inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.

You'll be responsible for operating a professional helpdesk and telephone service, promptly and helpfully responding to student queries. To succeed in this role, you should have strong communication and interpersonal skills, be able to stay organized in a busy environment, and be a skilled problem solver.

Required Skills and Qualifications
  • Exceptional customer service skills
  • Experience using Microsoft Office software
  • Quick and efficient learning ability
  • Proficient in presenting information accurately and professionally
  • Experience prioritizing workload to meet competing deadlines without close supervision

We offer a range of benefits, including access to exclusive retail discounts, a cycle-to-work scheme, and two charity days per annum. If you're passionate about delivering exceptional customer service and are a team player with a flexible approach, we'd love to hear from you.



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