Guest Experience Ambassador

3 days ago


Fulham, Greater London, United Kingdom Fulham Football Club Full time
As a Guest Experience Ambassador, you will play a vital role in creating a culture of moment-makers within our team. You will be responsible for providing exceptional leadership and support to our Guest Experience team, ensuring a seamless consumer experience at our venue and through communication channels. With a strong focus on delivering best-in-class levels of guest experience, you will work closely with the Head of Guest Experience & Guest Experience Manager to cement our reputation as a go-to venue with exemplary standards of service.

Your key responsibilities will include:
- Serving as an ambassador for our brand identity and custodian of our vision to create special and memorable moments
- Ensuring smooth coordination between our different service concepts, including hotel, restaurants, members club, riverside market, events, and entertainment venues
- Maintaining a comprehensive understanding of what is happening throughout Fulham Pier, making recommendations to guests on how to make the most of their time with us

With a strong background in hospitality, you will have a proven track record of delivering exceptional levels of customer service in a fast-paced setting, leading by example and inspiring others to achieve their very best. Your ability to work within a busy operational environment will be highly valued as you establish yourself as a dependable member of our dedicated guest experience team.

Estimated salary: £40,000 - £55,000 per annum.

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