Guest Relations Professional
6 days ago
Guest Relations Coordinator
Company OverviewNovotel London West is part of Accor, the leading global hospitality group.
Estimated Salary£25,000 - £35,000 per annum
Job DescriptionWe are looking for an experienced Guest Relations Coordinator to join our team at Novotel London West. As a key member of our front office team, you will be responsible for ensuring that all guests receive an excellent stay as per our hotel standards.
- To acknowledge and follow up on guest feedback and complaints with the relevant departments
- To help organize informal meetings with long stay guests
- To assist the Guest Relations Manager with the development and implementation of VIP guest procedures
To succeed in this role, you will need:
- Previous experience in Guest Relations in a 4*-5* hotel
- Fluent in written and spoken English
- The ability to build rapport and communicate effectively with guests as well as team members and management
As a valued member of our team, you can enjoy a range of benefits including:
- Free night stays in our UK hotels
- 50% discount in any Accor Restaurant
- Discounted hotel rates all over the world in Accor Hotels
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