Guest Relations Professional

6 days ago


Fulham, Greater London, United Kingdom Novotel London West Full time
Job Title

Guest Relations Coordinator

Company Overview

Novotel London West is part of Accor, the leading global hospitality group.

Estimated Salary

£25,000 - £35,000 per annum

Job Description

We are looking for an experienced Guest Relations Coordinator to join our team at Novotel London West. As a key member of our front office team, you will be responsible for ensuring that all guests receive an excellent stay as per our hotel standards.

  • To acknowledge and follow up on guest feedback and complaints with the relevant departments
  • To help organize informal meetings with long stay guests
  • To assist the Guest Relations Manager with the development and implementation of VIP guest procedures
Required Skills and Qualifications

To succeed in this role, you will need:

  • Previous experience in Guest Relations in a 4*-5* hotel
  • Fluent in written and spoken English
  • The ability to build rapport and communicate effectively with guests as well as team members and management
Benefits

As a valued member of our team, you can enjoy a range of benefits including:

  • Free night stays in our UK hotels
  • 50% discount in any Accor Restaurant
  • Discounted hotel rates all over the world in Accor Hotels


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