Customer Experience Coordinator

3 weeks ago


Fulham, Greater London, United Kingdom Novotel London West Full time
About the Role

We are seeking a skilled Guest Relations Coordinator to join our team at Novotel London West.

Key Responsibilities

This role involves ensuring that all guests receive an exceptional stay experience, which includes:

  • Responding to guest queries and resolving any issues promptly
  • Coordinating activities and events for long stay guests
  • Collaborating with the Guest Relations Manager to develop and implement VIP guest procedures
Requirements

To excel in this position, you will need:

  • Experience in a similar role in a 4*-5* hotel
  • Excellent communication and interpersonal skills
  • A commitment to providing exceptional customer service
What We Offer

As a valued member of our team, you can look forward to:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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