Customer Experience Strategist

2 days ago


Fulham, Greater London, United Kingdom 3Search Full time
Job Title

Customer Experience Strategist (£52,000 - £62,000)

London-based Role

We are a leading marketplace with a customer-centric approach, providing affordable and eco-friendly services.

The Opportunity

You will lead the development and implementation of our CRM strategy across the UK and EU markets. This includes driving key conversion and lifecycle campaigns for both B2C and B2B clients.

  • Main Responsibilities:
  1. Enhance customer interactions to deliver exceptional experiences
  2. Optimise segmentation to better target our audience
  3. Streamline CRM touchpoints across multiple channels
About Us

We have 8 million customers across the UK and Europe, making us one of the largest marketplaces in the region. Our commitment to sustainability has enabled us to grow rapidly while delivering seamless solutions.

Benefits

We offer a competitive salary up to £62,000, as well as benefits including:

  • A hybrid working model (3 days in office)
  • 25 days holiday, plus public holidays
  • Access to an in-house gym and wellness programme
  • Pension scheme (5% employee contribution and 3% employer contribution)
  • Maternity pay
  • Cycle to work schemes
  • Social activities and recognition programmes


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