Escalation Resolution Expert

5 days ago


Oxford, Oxfordshire, United Kingdom TripAdvisor LLC Full time

As an Escalation Resolution Expert at TripAdvisor LLC, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. The role involves resolving complex customer inquiries through multiple channels, including phone, email, chat, and social media. You will utilize various software tools to navigate customer accounts, research, and review policies to ensure effective solutions are communicated to customers. We are looking for candidates who are fluent in German and have a minimum of six months experience handling escalated contacts with legal, regulatory, governmental, and/or PR implications. If you are a skilled communicator and problem solver, we encourage you to apply. Compensation includes competitive base salary, annual bonus, and equity. Our company offers flexible scheduling, remote working options, and opportunities for career growth. Please note that this position requires fluency in English as well. Salary estimate: £38,000-£48,000 yearly



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