Escalation Resolution Associate
1 month ago
As a valued member of our customer support team, the Escalation Resolution Associate will play a critical role in ensuring the highest level of satisfaction for our customers. This position requires a customer-focused individual with excellent communication skills, who can effectively resolve complex customer issues through various communication channels.
Key Responsibilities:- Resolve customer inquiries and complaints via phone, email, and chat
- Utilize software tools to navigate customer accounts, research, and review policies
- Communicate effective solutions to customers in a professional and friendly manner
- Work in a fast-paced environment with a focus on customer satisfaction
- Minimum 6 months of experience in customer service, preferably in a call centre setting
- Excellent communication and problem-solving skills
- Ability to work in a high-pressure environment while maintaining high-quality outputs
- Flexibility to work varied shifts, including weekends and public holidays
- Previous experience in call centre customer service
- Experience delivering service through multiple channels, including phone, email, chat, and social media
- Ability to empathize with and prioritize customer needs
We offer: Competitive compensation package, flexible working hours, opportunities for career growth and development, and a dynamic work environment.
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Escalation Resolution Expert
2 weeks ago
Oxford, Oxfordshire, United Kingdom TripAdvisor LLC Full timeAs an Escalation Resolution Expert at TripAdvisor LLC, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. The role involves resolving complex customer inquiries through multiple channels, including phone, email, chat, and social media. You will utilize various software tools to navigate customer accounts,...
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Customer Service Representative
1 month ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout ViatorViator, a leading travel experiences marketplace, empowers individuals to create lasting memories through its platform. With 300,000+ travel experiences available, making memories has never been easier.Competitive Compensation PackageThe estimated annual salary for this role is £35,000-£40,000 based on industry benchmarks and location in...
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Commercial Disputes Resolution Expert
2 weeks ago
Oxford, Oxfordshire, United Kingdom Errington Legal Full timeAbout the RoleThis is an exciting opportunity to join our dynamic and growing team as a Senior Associate. You will be responsible for managing a portfolio of clients, advising on complex legal matters, and working closely with other teams to achieve client goals.Responsibilities:Manage a portfolio of clients, providing expert advice on restructuring and...
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Dispute Resolution Advocate
1 month ago
Oxford, Oxfordshire, United Kingdom Chadwick Nott Full time**About Us**We are a well-respected regional practice with an extremely busy litigation team. We are now seeking to recruit an experienced litigator to join our friendly firm.Our client is looking for a mid-senior level associate who is looking for long-term progression. If you have experience in dealing with full range of civil and commercial litigation...
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Housing Association Professional
1 week ago
Oxford, Oxfordshire, United Kingdom AWD online Full timeHousing Association Career Opportunity:We are looking for an experienced Property Manager to join our team at AWD online, a well-established housing association based in Oxford, Oxfordshire.">Main Responsibilities:Property management across multiple sitesProblem-solving and conflict resolution for residentsSkills and Qualifications:Previous experience in...
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Account Support Associate
2 weeks ago
Oxford, Oxfordshire, United Kingdom TripAdvisor LLC Full timeJob Summary: We are seeking a highly skilled Account Support Associate to join our team at TripAdvisor LLC. In this role, you will be responsible for providing top-notch customer service by resolving customer queries through phone, chat, and email contacts. To succeed in this position, you must be fluent in German and possess excellent communication skills....
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Senior Associate Lawyer
2 weeks ago
Oxford, Oxfordshire, United Kingdom Errington Legal Full timeCompany OverviewErrington Legal is a top-ranked, award-winning international law firm known for its dynamic and growing team that enjoys great quality, interesting, and high-profile work.Job Title: Senior AssociateThe successful candidate will be a confident and experienced senior associate who is committed to providing the best and most efficient possible...
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Scottish Qualified Litigation Associate
2 weeks ago
Oxford, Oxfordshire, United Kingdom Obelisk Support Full timeWe are looking for an experienced Litigation Associate to support our national dispute resolution team with a six-month project.The ideal candidate will have Scottish qualifications and significant experience in contentious data protection law, operating across multiple sectors.This role involves working closely with regulatory bodies and courts on various...
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Litigation Associate Complex Property Cases
5 days ago
Oxford, Oxfordshire, United Kingdom IDEX Consulting Full timeThis is an exciting opportunity for a Litigation Associate to join the IDEX Consulting team in Oxford and contribute to the handling of complex property cases. The successful candidate will work closely with the partner-led team to deliver exceptional results.To succeed in this role, you should have a strong understanding of property litigation, including...
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Organizational Mediator
2 weeks ago
Oxford, Oxfordshire, United Kingdom Panoramic Associates Full timeJoin Our Team: Conflict Resolution Manager Position at Panoramic AssociatesWe are looking for a highly skilled and experienced Conflict Resolution Manager to join our team as an Interim Manager. As a key member of our leadership team, you will provide strategic guidance and support to our teams and help us resolve complex conflicts.Job Summary:The Conflict...
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Technical Support Specialist
4 weeks ago
Oxford, Oxfordshire, United Kingdom Tripadvisor Full timeAbout the Job:As a Technical Customer Service Advisor at Tripadvisor, you will play a critical role in delivering exceptional customer experiences. You will be part of a dynamic team that is passionate about supporting customers and driving business growth.About the Company:Tripadvisor is a leading travel site that empowers travelers to unleash the full...
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Interim Management Expert
2 weeks ago
Oxford, Oxfordshire, United Kingdom Panoramic Associates Full timeJob Opportunity: Interim Manager Position at Panoramic AssociatesWe are seeking a highly skilled and experienced Conflict Resolution Manager to join our team as an Interim Manager. As a key member of our leadership team, you will provide strategic guidance and support to our teams and help us resolve complex conflicts.Salary Range: $90,000 - $120,000 per...
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Sales Performance Coordinator
2 weeks ago
Oxford, Oxfordshire, United Kingdom The Recruitment Group Careers Full timeWe are looking for a Sales Performance Coordinator to join our team at The Recruitment Group Careers.This role involves coordinating sales activities and providing support to account managers to achieve sales targets. Key responsibilities include:Coordinating sales meetings and presentationsDeveloping sales materials and strategiesManaging supplier...
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Clinical Coordinator
2 weeks ago
Oxford, Oxfordshire, United Kingdom Royalberkshire Full timeResponsibilitiesThe Clinical Coordinator will support the Integrated Medicine B Directorate Management Team in efficient operational management of services. This includes providing senior support and expert knowledge to patient pathway coordinators and associated roles, as well as leading the delivery of daily operational business and contributing to...
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Residential Operations Lead
1 week ago
Oxford, Oxfordshire, United Kingdom AWD online Full timeHousing Association Manager Job SummaryWe are looking for an experienced Property Manager to join our team at AWD online in Oxford, Oxfordshire. As a Housing Association Manager, you will be responsible for delivering high-quality residential services to our clients.Responsibilities:Site management and maintenanceResident engagement and supportIssue...
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Supply Chain Performance Specialist
1 month ago
Oxford, Oxfordshire, United Kingdom OrganOx Full timeAt OrganOx, we are transforming organ transplantation by leveraging cutting-edge technology. As a leading global medical device company, we strive to improve transplantation outcomes.We are seeking an experienced Supplier Performance Engineer to join our team at the OrganOx Oxford Manufacturing Centre.The successful candidate will be responsible for ensuring...
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Restructuring and Insolvency Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Errington Legal Full timeAbout Errington LegalWe are a leading international law firm dedicated to delivering exceptional results for our clients. Our Restructuring & Insolvency Team is at the forefront of this effort, with a reputation for excellence and expertise.Job Description:We are seeking an experienced Senior Associate to join our team in Oxford or London. As a key member of...
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Clinical Trial Associate
6 days ago
Oxford, UK, Oxfordshire, United Kingdom Northreach Full timeWe are seeking a skilled and motivated Clinical Trial Associate to join our dynamic team. As a Clinical Trial Associate, you will play a crucial role to support the management of clinical trials from study start up through to study close out, in accordance with relevant regulations, SOPs, and study specific procedures. The successful candidate will be...
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Senior Hybrid Propulsion Specialist
2 weeks ago
Oxford, Oxfordshire, United Kingdom Glen Callum Associates Ltd Full timeGlen Callum Associates Ltd is looking for a Senior Applications Engineer to lead the development of hybrid propulsion systems. As a key member of our team, you will be responsible for designing and implementing innovative solutions that meet the needs of our customers.With a strong background in electrical systems, you will be able to provide expert advice...
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Thames Valley Infrastructure Lead
3 days ago
Oxford, Oxfordshire, United Kingdom Murray McIntosh & Associates Limited Full timeInfrastructure Lead OpportunityWe are seeking an experienced Thames Valley Infrastructure Lead to join our team at Murray McIntosh & Associates Limited.The successful candidate will be responsible for leading our infrastructure projects in the Thames Valley region, working closely with cross-functional teams to deliver projects on time, within budget, and to...