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Customer Service Representative

2 months ago

Oxford, Oxfordshire, United Kingdom Tripadvisor Full time

About Viator

Viator, a leading travel experiences marketplace, empowers individuals to create lasting memories through its platform. With 300,000+ travel experiences available, making memories has never been easier.

Competitive Compensation Package

  • The estimated annual salary for this role is £35,000-£40,000 based on industry benchmarks and location in Oxford.

Job Description

As an Escalation Resolution Associate at Tripadvisor's Viator, you will be responsible for delivering exceptional customer service by resolving queries through phone, chat, and email contacts. You will utilize various software tools to navigate customer accounts, research policies, and communicate effective solutions in a fast-paced environment.

Key Responsibilities:

  • Support customers by resolving their queries through multiple channels.
  • Navigate customer accounts using software tools.
  • Research and review policies to provide effective solutions.
  • Communicate with customers in a fun and fast-paced environment.

Required Skills and Qualifications:

  • Customer Focus: Delivering excellent customer service and prioritizing customer needs.
  • Fluent English Communication: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Ability to approach problems logically and make appropriate decisions.
  • Time Management: Prioritizing tasks efficiently to meet deadlines.

Benefits

  • Competitive compensation package.
  • Flexible working hours and remote-friendly approach.
  • Donation matching and tuition assistance.
  • Lifestyle benefits and travel perks.

Location

Oxford, Germany (German speaker required)

Working Hours

37.5 hours per week, with flexibility to work any 8-hour shift Monday to Sunday.