Customer Service Representative

3 weeks ago


Oxford, Oxfordshire, United Kingdom oilandgas Full time
Job Summary
We are seeking a highly motivated and customer-focused Field Customer Support Agent to join our team. As a key member of our Field Debt Solutions team, you will play a crucial role in helping our customers resolve their debts by providing exceptional service and support.

In this role, you will work with our customers to understand their circumstances and help them agree on an appropriate solution to resolve their debt. You will also be responsible for identifying new tenants through face-to-face discussions, Letting Agents, and neighbors while complying with DPA (Data Protection Act). Additionally, you must have access to Broadband at home to upload day-to-day data.

To be successful in this role, you will need previous experience gained within a customer-facing role with a real desire to help customers. You should also have basic PC skills, the ability to use a smartphone and tablet, and live within the area with a valid UK/EU driving license. We offer a market-leading benefits package, including 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings.

Our salary for this position is £36,285, with the potential to increase up to £40,171 in the longer term if you upskill to fit gas and electricity meters. This is a permanent role with a range of flexible working options available, including full-time, part-time, and job share.

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