Account Resolution Specialist
5 days ago
At TripAdvisor LLC, we're committed to providing exceptional customer experiences. As an Account Resolution Specialist, you'll play a critical role in ensuring our customers receive top-notch support.
About the Job
We're seeking a highly skilled and motivated individual to join our team as an Escalation Resolution Associate. This is a fantastic opportunity to work with a leading travel marketplace, utilizing various software tools to navigate customer accounts, research policies, and communicate effective solutions.
Key Responsibilities:
- SUPPORT CUSTOMER SATISFACTION BY RESOLVING INQUIRIES THROUGH PHONE, CHAT, AND EMAIL CONTACTS.
- Navigate customer accounts, research and review policies, and communicate effective solutions.
- Collaborate with internal teams to resolve complex customer issues.
About Us
As a leading travel marketplace, we believe that making memories is what travel is all about. With 300,000+ travel experiences to explore, making memories that will last a lifetime has never been easier. We offer competitive compensation packages, including base salary, annual bonus, and equity, as well as remote-friendly collaboration across a worldwide team.
Requirements
- A minimum of six months of experience in Customer Service in an office/call center setting.
- Home environment free from background noise with direct connection to the router/modem via Ethernet cable.
- Good command of English (verbal and written).
- Typing, phone, and computer navigation skills.
- Ability to cope well in a high-pressure environment while maintaining high-quality outputs.
About Our Team
We value diversity, equity, and inclusion. If you need a reasonable accommodation or support during the application or recruiting process due to a medical condition or disability, please reach out to your individual recruiter.
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