Customer Service Representative
10 hours ago
About Us
At Tripadvisor, we're passionate about making memories through travel. Our platform offers 300,000+ travel experiences, and we're committed to delivering exceptional customer service.
Job SummaryWe're seeking a skilled Escalation Resolution Associate to join our team. As a key member of our customer support team, you'll be responsible for resolving customer queries through phone, chat, and email, ensuring the highest delivery of customer satisfaction.
Key Responsibilities:- Resolve customer issues through phone, chat, and email channels
- Utilize software tools to navigate customer accounts, research, and review policies
- Communicate effective solutions in a fast-paced environment
- Minimum 6 months of experience in customer service in an office or call centre setting
- Good command of English (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to cope well in a high-pressure environment while maintaining high-quality outputs
- Previous call centre customer service experience
- Experience handling escalated contacts with legal, regulatory, governmental, and/or PR implications
Why Join Us?
We offer a competitive compensation package, flexible work arrangements, and opportunities for professional growth and development. If you're a people person with a passion for delivering exceptional customer service, we encourage you to apply
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