Floor Manager, Tommy Hilfiger Kids
2 days ago
About PVH
PVH is a leading designer lifestyle brand, internationally recognized for celebrating the essence of 'classic American cool' style.
As a global company, we deliver premium styling, quality, and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men's, women's, and kids' sportswear, Tommy Hilfiger Denim, accessories, and footwear.
We have a strong distribution network in over 115 countries and 1,600 retail stores, with global retail sales of the Tommy Hilfiger brand reaching US $6.5 billion in 2015.
The Role
As a Floor Manager at PVH, you will play a key role in achieving our high standards of customer service, sales, and profit.
You will lead by example, embracing our entrepreneurial spirit and inspiring your team through your passion and belief in our brands.
Responsibilities
- Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
- Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for your store.
- Communicate with staff daily on their individual sales goals, key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve.
- Hold 'one minute meetings' at the end of employees' shifts to summarise their performance results, provide constructive feedback, and recognition.
- Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
- Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour, and units per transaction.
- Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
- Foster quality relationships with internal and external customers.
- Effectively manage customer complaints in a timely and effective way.
- Analyse store-level reports and create action plans to improve results.
- Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
- Perform Manager-on-duty functions, manage store opening/closing functions, and the sales floor.
You
- You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to build relationships with ease.
- You'll be a team player who recognises and celebrates the contributions and achievements of others.
- You'll be confident in giving feedback that promotes positive behavioural change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic, showing a clear presence on the shop floor.
- You'll approach all issues with a 'can do' approach and act with initiative to find in-store solutions.
What We Offer
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is.
We are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
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