Key Client Support Specialist

13 hours ago


Northampton, United Kingdom ACS Staffing Solutions Full time
Key Client Administrator

We are seeking a highly skilled and experienced Key Client Administrator to join our team at ACS Staffing Solutions. This is a fantastic opportunity to work with a global logistics business in Northampton, providing high-level support and administrative duties for one of their key clients.

Key Responsibilities:
  • Deliver a professional service to key clients, managing all logistics-related tasks.
  • Serve as the primary contact for client service issues.
  • Stay informed on industry and environmental compliance standards.
  • Build and maintain relationships with clients through first-line support via email and telephone.
  • Perform administrative duties efficiently and as needed.
  • Adhere to company procedures and guidelines.
  • Provide coverage for colleagues during absences to ensure seamless service.
  • Handle additional ad-hoc duties as assigned.
Requirements:
  • Proven experience in customer service or account management roles.
  • Confident problem-solver with the ability to take initiative and resolve issues.
  • Strong decision-making skills.
  • Ability to take ownership of tasks and follow through to resolution.
  • Excellent attention to detail.
  • Empathetic and client-focused approach.

This role involves working in a fast-paced environment, providing a first-class service to clients, and maintaining professional relationships. If you have a strong background in customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.



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