Managed Service Technician

2 days ago


Amersham, Buckinghamshire, United Kingdom Allegiance Group Full time £26,000

About the Role:

Our client is seeking a skilled Technical Support Specialist to join their team in Amersham.

In this role, you will be responsible for providing technical support to clients, responding to queries via various channels, and resolving technical issues.

Main Responsibilities:

  1. Provide technical support to clients via phone, email, and ticketing systems.
  2. Diagnose and Resolve Issues: Identify and resolve technical issues, escalating complex cases to higher support teams as necessary.
  3. System Monitoring: Proactively monitor systems to identify and resolve potential issues before they impact service.

Skills and Experience:

  • Minimum of 2 years' experience in an IT support role.

Benefits: Our client offers a competitive salary, pension scheme, and opportunities for career development.



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