Hotel Service Excellence Manager
21 hours ago
Job Summary:
We are seeking an experienced Front Office Manager to join our team in Amersham, UK. The successful candidate will be responsible for overseeing the front office operations, managing the Reception, Nights, and Housekeeping teams, and delivering exceptional guest experiences.
Key Responsibilities:
• Lead the professional greeting of clients and visitors, ensuring consistent engagement throughout their stay
• Manage room bookings and ensure accurate processing by the reception team
• Develop and implement strategies to drive revenue growth and operational efficiency
Requirements:
• 3+ years of experience in a similar role or equivalent combination of education and experience
• Proven track record of delivering excellent guest experiences and driving revenue growth
• Strong leadership and communication skills
• Ability to work effectively in a fast-paced environment with multiple priorities
What We Offer:
• Competitive salary: £35,000 per year
• 28 days of annual leave, including bank holidays
• Opportunity to work in a dynamic and growing company
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