Luxury Hotel Operations Director

1 day ago


Amersham, Buckinghamshire, United Kingdom Antony James Recruitment Ltd Full time
About Our Company:
  Our luxury hotels in Amersham, UK, pride themselves on delivering unparalleled hospitality, blending traditional charm with modern luxury. As part of our front office team, you will be responsible for maintaining a high reputation, enhancing guest experiences, driving revenue growth, and ensuring operational efficiency within budget.

The Role:
  We are seeking an experienced Front Office Manager to join our team on a full-time, 40-hour week contract. The successful candidate will oversee the smooth running of the front office, manage the Reception and Night teams, and ensure exceptional service for every guest. This role is key in maintaining a high reputation, enhancing guest experiences, driving revenue growth, and ensuring operational efficiency within budget.

About You:
  As a seasoned hospitality professional, you have a strong background in hotel management, ideally as a Front Office Manager or Assistant Front Office Manager. You possess excellent communication skills, both written and verbal, and can effectively engage with guests and staff. Your attention to detail is impeccable, ensuring smooth operations from reservations to guest interactions.

Key Responsibilities:
  
  • Lead the front office team to deliver exceptional customer experiences
  • Manage room bookings and ensure accurate and prompt processing by the reception team
  • Recruit, train, and lead the Reception and Night teams
  • Implement and review standard operating procedures (SOPs) to ensure smooth operation of front office services
  • Monitor front office and housekeeping budgets
  • Collaborate with housekeeping management to maintain high room standards and cleanliness

What We Offer:
  In return for your expertise, we offer a competitive salary of £35,000 per year, 28 days' holiday, including bank holidays, and flexible shift patterns that include weekends, evenings, and occasional night shifts. This role is ideal for those who thrive in fast-paced environments and are passionate about delivering outstanding customer service.

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