Luxury Hotel Operations Manager
1 day ago
We are seeking a highly skilled Front Office Manager to oversee the smooth operation of our front office across all properties in Amersham, UK. The successful candidate will be responsible for managing the Reception, Nights, and Housekeeping teams to deliver exceptional service to every guest.
Key Responsibilities:
• Lead the professional greeting of clients and visitors, ensuring consistent engagement throughout their stay
• Manage room bookings and ensure accurate processing by the reception team
• Develop and implement strategies to drive revenue growth and operational efficiency within budget
Requirements:
• 3+ years of experience in a similar role or equivalent combination of education and experience
• Proven track record of delivering excellent guest experiences and driving revenue growth
• Strong leadership and communication skills
• Ability to work effectively in a fast-paced environment with multiple priorities
Benefits:
• Competitive salary: £35,000 per year
• 28 days of annual leave, including bank holidays
• Shift work between 7:00 am and 11:00 pm, with weekend, evening, and bank holiday shifts required
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