Customer Service Representative

4 days ago

Bournemouth, Bournemouth, United Kingdom DPDGroup UK LTD Full time

About the Role

We are seeking an experienced and reliable Customer Service Advisor to join our dedicated and friendly customer services team at DPDGroup UK LTD. As a Customer Service Advisor, you will play a vital role in helping both internal and external customers with their queries related to parcel collection or delivery.

Key Responsibilities

  • Provide exceptional customer service via phone, email, or other communication channels
  • Investigate and resolve customer complaints and issues in a timely and professional manner
  • Work closely with drivers, shift managers, and operations managers to identify and resolve issues
  • Process and respond to customer inquiries regarding delivery status and proof of delivery
  • Carry out thorough investigations for missing parcels and resolve delivery disputes

Requirements

  • Proven experience in a fast-paced customer service environment
  • Strong communication and interpersonal skills with a confident telephone manner
  • Ability to build rapport with customers and provide a high level of customer satisfaction
  • Excellent administration skills with proficiency in Microsoft Office programs
  • High levels of self-motivation and initiative to effectively problem-solve
  • Demonstrate the core values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

DPDGroup UK LTD is a leading logistics company committed to delivering exceptional customer service and providing a positive work environment for our employees. We value our people and strive to create a workplace that is inclusive, diverse, and supportive.

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