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Customer Service Representative

2 months ago

Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our Member Care team at Vitality Corporate Services Limited.

Key Responsibilities:

  • Provide exceptional customer service to our members via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer complaints and concerns.
  • Meet or exceed performance metrics and targets.

Working Pattern:

We offer a 40-hour week contract with a flexible working pattern, including:

  • Monday to Friday, 8am-7pm (shift patterns)
  • 1 in 4 Saturdays, 9am-1pm

Hybrid Working Model:

After a probationary period, you will have the opportunity to work from home 3 days a week and in the office 2 days a week, promoting a healthy work-life balance.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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