Customer Service Representative

2 months ago

Bournemouth, Bournemouth, United Kingdom ESET DACH Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at ESET DACH. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and support to customers
  • Work closely with internal teams to resolve customer issues and improve overall customer experience
  • Identify and escalate complex customer issues to senior team members
  • Develop and maintain a thorough knowledge of our products and services

Requirements

  • Previous customer service experience, preferably in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Proficient in Microsoft Office and other relevant software

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading technology company

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