Quality Assurance Specialist

5 days ago


Grantham, Lincolnshire, United Kingdom NRS Healthcare Full time
Service Quality Lead

NRS Healthcare is seeking a highly skilled Service Quality Lead to play a pivotal role in maintaining and enhancing our service quality standards. As a key member of our team, you will oversee internal assessments, audits, and continuous improvement initiatives to ensure compliance with the Quality Standards Framework (QSF) and the Community Equipment Code of Practice Scheme (CECOPS).

Key Responsibilities:
  • Conduct bi-annual internal assessments against CECOPS and QSF standards for each site and manage resulting action plans.
  • Host QSF and CECOPS audits to demonstrate our commitment to meeting and exceeding standards.
  • Maintain the service quality risk register, promptly addressing potential issues.
  • Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
  • Participate in regional board sessions and share insights from your role.
  • Analyse customer service complaint trends and implement corrective measures.
QSF Specific Tasks:
  • Submit pre-assessment evidence for each site as required under QSF, ensuring all subcontracted elements have supporting evidence.
  • Manage actions arising from QSF assessments and provide guidance on compliance.
  • Assist with mapping and maintaining header-level processes related to TEC and Wheelchair Services.
CECOPS Specific Tasks:
  • Submit pre-audit responses for each site as required under CECOPS and manage resulting action plans.
  • Identify pathways to Gold/Platinum CECOPS grading for each site in collaboration with CI managers.
  • Complete annual CECOPS health check reports.
  • Assist with mapping and maintaining header-level processes related to ICES.

This role requires a strong background in quality management, excellent communication, organisational, and problem-solving skills. Familiarity with QSF or CECOPS standards is preferred. We offer competitive salaries, full training and development for your role, as well as a wide range of benefits, including 33 days annual holiday, comprehensive sick pay scheme, pension scheme, and life assurance.



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