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Quality Assurance Specialist
2 months ago
NRS Healthcare is seeking a highly skilled Service Quality Lead to maintain and enhance our service quality standards. As a key member of our team, you will play a pivotal role in ensuring compliance with the Quality Standards Framework (QSF) and the Community Equipment Code of Practice Scheme (CECOPS).
Key Responsibilities:- Conduct bi-annual internal assessments against CECOPS and QSF standards for each site and manage resulting action plans.
- Host QSF and CECOPS audits to demonstrate our commitment to meeting and exceeding standards.
- Maintain the service quality risk register, promptly addressing potential issues.
- Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
- Participate in regional board sessions and share insights from your role.
- Analyse customer service complaint trends and implement corrective measures.
- Submit pre-assessment evidence for each site as required under QSF, ensuring all subcontracted elements have supporting evidence.
- Manage actions arising from QSF assessments and provide guidance on compliance.
- Assist with mapping and maintaining header-level processes related to TEC and Wheelchair Services.
- Submit pre-audit responses for each site as required under CECOPS and manage resulting action plans.
- Identify pathways to Gold/Platinum CECOPS grading for each site in collaboration with CI managers.
- Complete annual CECOPS health check reports.
- Assist with mapping and maintaining header-level processes related to ICES.
This role requires a strong background in quality management, excellent communication, organisational, and problem-solving skills. Familiarity with QSF or CECOPS standards is preferred. We offer competitive salaries, full training and development for your role, as well as a wide range of benefits, including 33 days annual holiday, comprehensive sick pay scheme, pension scheme, and life assurance.