Quality Assurance Specialist
1 week ago
Company: NRS Healthcare
Location: Hybrid remote with travel (Midlands and North)
Job Overview:
As a Service Quality Lead at NRS Healthcare, you will play a pivotal role in maintaining and enhancing our service quality standards. Reporting to the Head of Quality, you will oversee internal assessments, audits, and continuous improvement initiatives.
Responsibilities:
- Conduct bi-annual internal assessments against CECOPS and QSF standards for each site and manage resulting action plans.
- Host QSF and CECOPS audits to demonstrate our commitment to meeting and exceeding standards.
- Maintain the service quality risk register, promptly addressing potential issues.
- Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
- Participate in regional board sessions and share insights from your role.
- Analyse customer service complaint trends and implement corrective measures.
Key Tasks:
- Submit pre-assessment evidence for each site as required under QSF, ensuring all subcontracted elements have supporting evidence.
- Manage actions arising from QSF assessments and provide guidance on compliance.
- Assist with mapping and maintaining header-level processes related to TEC and Wheelchair Services.
Requirements:
- A strong background in quality management with a proven track record in leading quality initiatives.
- Familiarity with QSF or CECOPS standards is preferred.
- Excellent communication, organisational, and problem-solving skills.
- A degree in a related field is advantageous.
We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:
- 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
- Comprehensive sick pay scheme
- Pension Scheme and Life Assurance
- Exclusive employee discounts, savings and competitions
- Bike to work scheme
- Childcare Vouchers
- Free Parking
- Employee Assistance programme
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