Quality Assurance Specialist

4 weeks ago


Grantham, Lincolnshire, United Kingdom NRS Healthcare Full time

Company: NRS Healthcare

Location: Hybrid remote with travel (Midlands and North)

Job Overview:

As a Service Quality Lead at NRS Healthcare, you will play a pivotal role in maintaining and enhancing our service quality standards. Reporting to the Head of Quality, you will oversee internal assessments, audits, and continuous improvement initiatives.

Responsibilities:

  • Conduct bi-annual internal assessments against CECOPS and QSF standards for each site and manage resulting action plans.
  • Host QSF and CECOPS audits to demonstrate our commitment to meeting and exceeding standards.
  • Maintain the service quality risk register, promptly addressing potential issues.
  • Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
  • Participate in regional board sessions and share insights from your role.
  • Analyse customer service complaint trends and implement corrective measures.

Key Tasks:

  • Submit pre-assessment evidence for each site as required under QSF, ensuring all subcontracted elements have supporting evidence.
  • Manage actions arising from QSF assessments and provide guidance on compliance.
  • Assist with mapping and maintaining header-level processes related to TEC and Wheelchair Services.

Requirements:

  • A strong background in quality management with a proven track record in leading quality initiatives.
  • Familiarity with QSF or CECOPS standards is preferred.
  • Excellent communication, organisational, and problem-solving skills.
  • A degree in a related field is advantageous.

We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.

Some of these include:

  • 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
  • Comprehensive sick pay scheme
  • Pension Scheme and Life Assurance
  • Exclusive employee discounts, savings and competitions
  • Bike to work scheme
  • Childcare Vouchers
  • Free Parking
  • Employee Assistance programme


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