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Quality Assurance Specialist

2 months ago

Grantham, Lincolnshire, United Kingdom NRS Healthcare Full time
Job Overview

NRS Healthcare is seeking a highly skilled Quality Assurance Specialist to play a pivotal role in maintaining and enhancing our service quality standards. As a key member of our team, you will oversee internal assessments, audits, and continuous improvement initiatives to ensure compliance with industry standards.

Key Responsibilities
  • Conduct regular internal assessments against industry standards to identify areas for improvement.
  • Host audits to demonstrate our commitment to meeting and exceeding standards.
  • Maintain a service quality risk register, promptly addressing potential issues.
  • Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
  • Participate in regional board sessions and share insights from your role.
  • Analyse customer service complaint trends and implement corrective measures.
QSF Specific Tasks
  • Submit pre-assessment evidence for each site as required under QSF, ensuring all subcontracted elements have supporting evidence.
  • Manage actions arising from QSF assessments and provide guidance on compliance.
  • Assist with mapping and maintaining header-level processes related to TEC and Wheelchair Services.
CECOPS Specific Tasks
  • Submit pre-audit responses for each site as required under CECOPS and manage resulting action plans.
  • Identify pathways to Gold/Platinum CECOPS grading for each site in collaboration with CI managers.
  • Complete annual CECOPS health check reports.
  • Assist with mapping and maintaining header-level processes related to ICES.
Requirements
  • A strong background in quality management with a proven track record in leading quality initiatives.
  • Familiarity with QSF or CECOPS standards is preferred.
  • Excellent communication, organisational, and problem-solving skills.
  • A degree in a related field is advantageous.
What We Offer
  • Competitive salaries.
  • Full training and development for your role.
  • A wide range of benefits, including:
    • 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days).
    • Comprehensive sick pay scheme.
    • Pension Scheme and Life Assurance.
    • Exclusive employee discounts, savings and competitions.
    • Bike to work scheme.
    • Childcare Vouchers.
    • Free Parking.
    • Employee Assistance programme.