Quality Assurance Specialist

4 weeks ago

Grantham, Lincolnshire, United Kingdom NRS Healthcare Full time
Service Quality Lead

NRS Healthcare is seeking a highly skilled Service Quality Lead to maintain and enhance our service quality standards. As a key member of our team, you will play a pivotal role in ensuring compliance with the Quality Standards Framework (QSF) and the Community Equipment Code of Practice Scheme (CECOPS).

Key Responsibilities:
  • Conduct bi-annual internal assessments against CECOPS and QSF standards for each site and manage resulting action plans.
  • Host QSF and CECOPS audits to demonstrate our commitment to meeting and exceeding standards.
  • Maintain the service quality risk register, promptly addressing potential issues.
  • Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
  • Participate in regional board sessions and share insights from your role.
  • Analyse customer service complaint trends and implement corrective measures.
QSF Specific Tasks:
  • Submit pre-assessment evidence for each site as required under QSF, ensuring all subcontracted elements have supporting evidence.
  • Manage actions arising from QSF assessments and provide guidance on compliance.
  • Assist with mapping and maintaining header-level processes related to TEC and Wheelchair Services.
CECOPS Specific Tasks:
  • Submit pre-audit responses for each site as required under CECOPS and manage resulting action plans.
  • Identify pathways to Gold/Platinum CECOPS grading for each site in collaboration with CI managers.
  • Complete annual CECOPS health check reports.
  • Assist with mapping and maintaining header-level processes related to ICES.

The ideal candidate will have a strong background in quality management with a proven track record in leading quality initiatives. Familiarity with QSF or CECOPS standards is preferred, along with excellent communication, organisational, and problem-solving skills. A degree in a related field is advantageous. This role requires travel for site assessments and meetings.

NRS Healthcare offers a competitive salary, full training and development for your role, as well as a wide range of benefits, including 33 days annual holiday, comprehensive sick pay scheme, pension scheme, and life assurance.

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