Customer Service Representative

6 days ago


Loughborough, United Kingdom Pertemps Leicester Full time
Customer Service Representative Opportunity

A great chance to work for a market leader in Telecommunications in Loughborough.

About the Role

We are seeking experienced Contact Centre Agents to join our Customer Service Team, working in Inbound. The successful candidate will undergo 2 weeks of comprehensive training, from 09:00 to 17:30, Monday to Friday. The working hours are between 09:00 and 20:00, with a shift range of 8 hours. Every other Saturday, you will work from 09:00 to 17:30.

Key Responsibilities
  • Manage inbound calls from clients and customers, providing expert advice on handsets, deals, and network providers.
  • Deliver a consistent call flow, ensuring customers have confidence in the information provided.
  • Work towards and exceed sales expectations, maximizing up-selling opportunities while ensuring customers have an informed choice.
  • Build relationships with customers to convert one-time customers into long-term customers.
Requirements
  • A commitment to providing exceptional service.
  • Customer Service experience, preferably in a Contact Centre environment.
  • Excellent communication skills.
  • Ability to remain positive and enthusiastic during every customer contact.
  • Experience of working towards targets.
  • An interest in technology.
What We Offer

Full training is provided, and a clean DBS is required. If you are a motivated individual with a passion for customer service, please submit your CV or contact us for more information.



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