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Customer Service Representative

2 months ago

Loughborough, Leicestershire, United Kingdom NatWest Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Personal Banker, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities
  • Provide proactive and personalized support to customers, understanding their needs and preferences.
  • Process general banking requests, such as payments, balance inquiries, and transfers, with high levels of accuracy and efficiency.
  • Collaborate with other teams to provide a seamless customer experience and identify opportunities to help customers with simple financial products.
  • Develop and maintain strong relationships with customers, providing them with a positive and memorable experience.
Requirements
  • Strong communication and interpersonal skills, with the ability to work well in a team environment.
  • A passion for customer service and a commitment to delivering exceptional results.
  • The ability to thrive under pressure and adapt to changing circumstances.
  • A willingness to learn and develop new skills, with a focus on continuous improvement.
What We Offer
  • A competitive salary of £24,750 per year (pro rata for hours worked).
  • A comprehensive structured training program, with ongoing coaching and support to enhance your development and open up progression opportunities.
  • A generous holiday entitlement of 33 days (pro rata for hours worked), with the option to work flexibly and achieve a better work-life balance.
  • A range of benefits, including a contribution to help you save for retirement and a fully flexible reward program.