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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Loughborough. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our valued customers in achieving their financial goals.
Key Responsibilities- Provide proactive and personalized support to customers, understanding their needs and helping them with their banking requirements.
- Process general banking requests, such as payments, balance inquiries, and transfers, with high levels of accuracy and efficiency.
- Help customers understand the various banking options and services available, and identify opportunities to promote simple financial products.
- Collaborate with other teams to provide a seamless customer experience and ensure that customers receive the best possible service.
- A passion for customer service and a customer-centric approach to work.
- Strong communication and interpersonal skills, with the ability to work well in a team environment.
- The ability to thrive under pressure and continuously improve service for customers while meeting personal and branch goals.
- A commitment to developing new skills and taking on new responsibilities.
- A comprehensive structured training program to enhance your development and open up progression opportunities.
- A competitive salary of £24,750 per year (pro rata for hours worked), plus a contribution to help you save for retirement.
- A range of benefits through NatWest Group Benefits, including protection, healthcare, and lifestyle options.
- A generous holiday entitlement of 33 days (pro rata for hours worked), with the possibility of working Bank Holidays.
