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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Loughborough. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities- Provide proactive and personalized support to customers, understanding their needs and helping them achieve their financial goals.
- Complete general banking requests, such as payments, balance inquiries, and transfers, in a timely and efficient manner.
- Help customers understand the different ways they can bank with us and the range of services we offer.
- Identify opportunities to help customers with simple financial products and collaborate with other teams to provide a seamless customer experience.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
We offer a comprehensive structured training program, on-going coaching and support to enhance your development and open up progression opportunities. You will also enjoy a competitive salary of £24,750 per year (pro rata for hours worked) and a range of benefits, including a generous holiday entitlement of 33 days (pro rata for hours worked).
