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Customer Service Representative

2 months ago

Loughborough, United Kingdom Pertemps Leicester Full time
About the Role

Pertemps Leicester is seeking a highly skilled and motivated Customer Service Representative to join our team as an Inbound Sales Advisor. As a key member of our Customer Service Team, you will be responsible for delivering exceptional customer service and sales experiences to our clients.

Key Responsibilities
  • Manage inbound calls from clients and customers, providing expert advice and guidance on our products and services.
  • Build strong relationships with customers to ensure a positive and memorable sales journey.
  • Work towards and exceed sales targets, maximizing up-selling opportunities and ensuring customers have an informed choice.
  • Deliver a consistent and high-quality call flow, providing customers with confidence in the information provided.
  • Stay up-to-date with industry trends and developments, using this knowledge to provide expert advice and guidance to customers.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Proven experience in a customer-facing role, ideally within a contact centre environment.
  • Ability to work towards and exceed sales targets, with a strong focus on up-selling and cross-selling opportunities.
  • Strong IT skills, with the ability to learn and adapt to new systems and technologies.
  • Commitment to providing exceptional customer service, with a focus on delivering a positive and memorable experience.
What We Offer
  • A competitive uncapped commission structure, providing opportunities for financial growth and development.
  • Full training and support, ensuring you have the skills and knowledge needed to succeed in the role.
  • A dynamic and supportive team environment, with opportunities for career progression and development.