Customer Experience Representative
1 day ago
We are Motorpoint Ltd, the UK's leading omnichannel car retailer of nearly new cars. Our goal is to provide customers with unparalleled choice, quality, service, and value in whatever way they prefer.
Job OverviewThis role plays a crucial part in our business, delivering exceptional customer service and ensuring customer needs are met and exceeded.
Main Responsibilities- Deliver outstanding customer service, mainly via telephone and face-to-face interactions.
- Manage administration processes, including pre- and post-collection queries and issues, using empathy and efficiency.
- Utilize our CRM system daily to create customer cases and ensure actions are taken until the issue is resolved.
- Collaborate with internal teams to ensure customer inquiries and complaints are processed correctly.
A full UK driving license is essential. We seek individuals committed to great customer service, showcasing strong people, communication, and organizational skills while working collaboratively with their team.
Benefits- Paid time off each month for personal activities.
- 28 days' holiday plus additional days off for significant life events.
- Long-service awards and pension scheme.
- Staff discounts on cars and finance options, as well as My M.O.T platform benefits.
- Cycle-to-work scheme and vocational training courses.
- Enhanced parental leave and Employee Assistance Programme (EAP).
The estimated salary for this role is approximately £18.00 per hour + bonus, based on location and industry standards.
-
Customer Experience Representative
3 weeks ago
Oldbury, Sandwell, United Kingdom Next Full timeJob Overview:">">We are seeking a Customer Experience Representative to join our team, providing exceptional customer service and driving sales.">As a Sales Team Member, you will work collaboratively with colleagues, leveraging your excellent communication skills and friendly demeanor.">The successful candidate will take ownership of personal development,...
-
Customer Service Representative
7 days ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeRole OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Birmingham. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and ensuring the highest level of satisfaction for our residents.Key Responsibilities:Visiting residents' homes, dealing with their needs,...
-
Customer Experience Specialist
4 days ago
Oldbury, Sandwell, United Kingdom Zeal recruitment Full timeWe are looking for a highly motivated Customer Experience Specialist to join our team at Zeal recruitment in Birmingham. This is a permanent role with a competitive salary of £33,000 plus a £250 monthly car allowance.About the JobThe successful candidate will be responsible for delivering exceptional customer experiences, addressing complaints, and...
-
Customer Experience Optimiser
3 weeks ago
Oldbury, Sandwell, United Kingdom The AA Full timeCompany OverviewThe AA, a leading motoring organisation, offers a range of products and services to millions of customers. As a Customer Journey Analyst, you will play a crucial role in enhancing our customer journeys.Earn an estimated £43,000 - £55,000 per year, depending on experience and qualifications.
-
Customer Experience Associate
7 days ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeWe are Motorpoint, the UK's leading car retailer offering a wide range of nearly new vehicles.Our focus is on delivering exceptional customer choice, quality, service, and value through various channels.Whether you prefer to shop online or in-store, we aim to provide an outstanding experience for our customers.About the RoleThis position plays a vital role...
-
Car Sales Representative
4 days ago
Oldbury, Sandwell, United Kingdom We Buy Any Car Ltd. Full timeAbout the RoleWe are seeking an experienced Car Sales Representative to join our team. This is a fantastic opportunity for a motivated individual who enjoys working with customers to achieve sales targets.As a Car Sales Representative, you will be responsible for buying cars, ensuring efficient branch operations, and delivering exceptional customer service....
-
In-Store Operations Manager
4 weeks ago
Oldbury, Sandwell, United Kingdom Sainsbury's Full timeCustomer Service ExcellenceSainsbury's is a leading food retailer with a strong commitment to customer service. We're currently seeking an In-Store Operations Manager - Customer Experience to join our team in Oldbury, UK.About the Role:We're looking for a highly motivated and experienced professional to lead our customer experience efforts in-store. As an...
-
Oldbury, Sandwell, United Kingdom Sainsbury's Supermarkets Ltd Full timeWelcome to Sainsbury's Supermarkets Ltd, where we're passionate about delivering exceptional customer experiences. We're seeking a seasoned Customer Experience and Team Leadership Specialist to join our team in Oldbury Store.About the RoleThis is an exciting opportunity for you to take on a well-balanced management role with clear accountability. As a...
-
Retail Customer Service Representative
4 days ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeSales Support Role at Motorpoint LtdWe're looking for a skilled and enthusiastic individual to fill the Sales Support position at Motorpoint Ltd. As a valued member of our team, you will contribute to delivering exceptional customer experiences through various channels.Key ResponsibilitiesAs a Sales Support specialist, you will be responsible for handling...
-
Oldbury, Sandwell, United Kingdom WeBuyAnyCar Full timeWe are a market-leading brand in the used car industry, and we're expanding our team!We are seeking an experienced sales professional to join our team as an Automotive Business Development Representative. As a sales expert, you'll be responsible for buying cars and ensuring the efficient running of our branch.Main Responsibilities:Purchase vehicles at...
-
Omnichannel Experience Manager
3 weeks ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeAbout the RoleMotorpoint Ltd is seeking a highly skilled Omnichannel Experience Manager to join our team. This role will be responsible for delivering fantastic customer experiences across all touchpoints, from initial contact to post-purchase support.Key ResponsibilitiesDevelop and implement strategies to enhance customer satisfactionCollaborate with...
-
Marketing Representative
4 weeks ago
Oldbury, Sandwell, United Kingdom Land Rover Full timeThis Sales Professional role at Sytner Oldbury offers a unique opportunity to develop expert knowledge of BMW vehicles and deliver exceptional customer experiences. The ideal candidate will possess previous retail experience, exceptional customer care skills, and enthusiasm for promoting the benefits and unique selling points of BMW, accessories, and vehicle...
-
Customer Journey Specialist
4 weeks ago
Oldbury, Sandwell, United Kingdom The AA Full timeCustomer Journey AnalystAt The AA, we are seeking a Customer Journey Analyst to play a crucial role in mapping, analysing, and enhancing our customer journeys. This position is ideal for a detail-oriented individual with excellent analytical skills and a passion for customer service.Key Responsibilities:Map and analyse customer journeys to identify areas for...
-
Customer Service Lead
3 weeks ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeJob SummaryWe are seeking an experienced Customer Service Lead to join Motorpoint Ltd as a key member of our team. The successful candidate will lead the customer service delivery, resolving issues promptly and exceeding customer expectations.Main ResponsibilitiesOversee the vehicle handover process, including paperwork, finance sign-ups, and vehicle...
-
Customer Engagement Expert
7 days ago
Oldbury, Sandwell, United Kingdom Land Rover Full timeJoin Our Team as a Brand Expert/Trainee SalesSytner Oldbury is looking for a dedicated and customer-orientated individual to join their team as a Brand Expert/Trainee Sales.In this role, you will be responsible for engaging with customers, understanding their needs, and delivering exceptional customer service to drive sales and enhance the overall customer...
-
Product Design Expert with CAD Experience
4 days ago
Oldbury, Sandwell, United Kingdom ZipRecruiter Full timeJob Overview: We are seeking a highly skilled Product Design Expert to join our team at ZipRecruiter. As a key member of our design team, you will be responsible for designing products that meet customer specifications, company quality requirements, legislation, and good engineering best practice.Key Responsibilities:Develop designs from concept to...
-
Sales and Customer Service Professional
7 days ago
Oldbury, Sandwell, United Kingdom Aspion Search Full timeJob OverviewWe are seeking a highly motivated Sales Administrator to join our team at Aspion Search in Oldbury. As a key member of our sales team, you will play a crucial role in supporting the sales team in achieving their goals.Key Responsibilities:Providing administrative support to the sales team, including order processing, tracking, and managing...
-
Omnichannel Customer Service Specialist
7 days ago
Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full timeWe are seeking a highly motivated individual to join our sales support team at Motorpoint Ltd.This role offers a fantastic opportunity to deliver exceptional customer experiences and contribute to the growth of our business.The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a team environment,...
-
Senior Sales Representative Opportunity
2 weeks ago
Oldbury, Sandwell, United Kingdom Major Recruitment Huddersfield Full timeAs a Technical Sales Manager at Major Recruitment Huddersfield, you will play a vital role in driving sales growth and building strong relationships with clients across the northern region of the UK.The ideal candidate will have a strong understanding of the steel sector of the construction industry and be able to communicate complex technical information to...
-
Product Specialist
7 days ago
Oldbury, Sandwell, United Kingdom Land Rover Full timeAbout the PositionWe are seeking a highly motivated and customer-focused individual to join our team as a Brand Expert/Trainee Sales at Sytner Oldbury.In this role, you will be responsible for initiating customer conversations and building relationships to drive sales and enhance the customer experience.This full-time position requires flexibility, including...