Customer Experience Representative

1 day ago


Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full time

We are Motorpoint Ltd, the UK's leading omnichannel car retailer of nearly new cars. Our goal is to provide customers with unparalleled choice, quality, service, and value in whatever way they prefer.

Job Overview

This role plays a crucial part in our business, delivering exceptional customer service and ensuring customer needs are met and exceeded.

Main Responsibilities
  • Deliver outstanding customer service, mainly via telephone and face-to-face interactions.
  • Manage administration processes, including pre- and post-collection queries and issues, using empathy and efficiency.
  • Utilize our CRM system daily to create customer cases and ensure actions are taken until the issue is resolved.
  • Collaborate with internal teams to ensure customer inquiries and complaints are processed correctly.
What We're Looking For

A full UK driving license is essential. We seek individuals committed to great customer service, showcasing strong people, communication, and organizational skills while working collaboratively with their team.

Benefits
  • Paid time off each month for personal activities.
  • 28 days' holiday plus additional days off for significant life events.
  • Long-service awards and pension scheme.
  • Staff discounts on cars and finance options, as well as My M.O.T platform benefits.
  • Cycle-to-work scheme and vocational training courses.
  • Enhanced parental leave and Employee Assistance Programme (EAP).

The estimated salary for this role is approximately £18.00 per hour + bonus, based on location and industry standards.



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