Customer Service Representative

1 month ago


Inverness, United Kingdom Marston Holdings Full time
About the Role

We are seeking a skilled Customer Service Advisor to join our team at Marston Holdings Limited. As a key member of our contact centre, you will play a pivotal role in delivering exceptional customer experiences across various channels, including phone, email, and live chat.

Key Responsibilities
  • Engage with customers to address inquiries, resolve issues, and provide support
  • Process payments, agree payment plans, and help customers resolve queries
  • Handle customer cases from different service channels, including inbound and outbound calls, live chat, email, and letter correspondence
  • Work collaboratively with colleagues to achieve team goals and objectives
Requirements
  • Excellent communication and organisational skills
  • Good understanding and use of Microsoft Office Applications
  • Excellent phone manner and strong time management skills
  • Ability to work alone and as part of a team
What We Offer
  • Great work-life balance with only 1 in 3 Saturdays
  • Monday to Friday, working shifts between 8am - 8pm
  • Office-based for the initial 6 weeks training period, then fully remote
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria)
  • 25 days annual leave plus bank holidays
  • Staff benefits designed to suit your lifestyle
Equal Opportunities Employer

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic.



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