Control Room Operations Manager

4 weeks ago

Northampton, Northamptonshire, United Kingdom Mitie Full time

Lead a High-Performing Team at Our National Operations Centre

We're seeking a skilled Team Leader to join our National Operations Centre in Northampton. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our control room.

Key Responsibilities:

  • Operational Efficiency: Assist the Control Shift Manager in ensuring all control room tasks are completed efficiently and to the highest standard.
  • Motivate & Lead the Team: Foster a positive and supportive environment where team morale remains high. Engage with your team regularly, providing clear, concise, and professional communication to keep everyone aligned and motivated.
  • Proactive Task Management: Anticipate upcoming vacant shifts and ensure they are promptly assigned to the appropriate control room staff. Delegate tasks effectively to maintain smooth operations and ensure that all team members are focused and productive.
  • Communicate & Collaborate: Maintain open and engaging lines of communication with the team, Control Shift Manager, and other senior managers. Take detailed notes during meetings and briefings, ensuring that all action points are communicated and followed up on effectively.
  • Adapt & Prioritise: In a fast-paced environment, flexibility is key. Adapt quickly to changes in the operational landscape, reprioritizing tasks and ensuring that your team remains on track to meet business demands.

Requirements:

  • Leadership Experience: Proven experience in a supervisory or team leader role, ideally within a fast-paced, operational environment.
  • Exceptional Communication Skills: Clear, concise, and professional communication is essential in this role.
  • Attention to Detail: High standards of accuracy and quality are essential in this role.
  • Flexibility & Adaptability: Manage multiple tasks simultaneously and be ready to shift priorities as the situation demands.
  • Team Player: Collaboration is essential in this role. Work closely with your colleagues to ensure that everyone is working towards the same goal.

Why Join Us?

  • Competitive Salary: Earn £33, per year, working an average of 42 hours per week on a 4-on, 4-off shift pattern.
  • Growth Opportunities: With our full training and development programs, you'll have the chance to advance your career in a supportive environment.
  • Team Environment: Join a team that values collaboration, communication, and mutual support.
  • Make an Impact: As a Team Leader, you'll be at the forefront of our operations, ensuring that our service delivery is consistently exceptional.

Apply Today

If you're ready to step up to a challenging and rewarding role as a Team Leader, we want to hear from you. Apply now with your CV and cover letter, and take the next step in your career with us.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

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