Regional Customer Care Champion

2 hours ago

Dartford, Kent, United Kingdom Otis College of Art and Design Full time

About Otis

At Otis, we're the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

Job Title: Regional Customer Care Champion

We're seeking a highly motivated and customer-focused individual to join our team as a Regional Customer Care Champion. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with existing customers, identifying new business opportunities, and driving sales growth through effective sales strategies.

Key Responsibilities:

  • Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries
  • Develop new customers via cold calling, networking, bids, and tenders
  • Develop your own sales strategy to achieve sales targets
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  • Conduct sales negotiations and close deals
  • Collaborate with fellow team members, including other sales representatives and field colleagues

Requirements:

  • You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
  • You have initial experience in the sale of technical service agreements requiring consultation
  • You have a strong customer and service orientation, including excellent interpersonal skills
  • You are characterized by a high level of commitment and reliability
  • You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization

What's In it For Me / Benefits:

  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry
  • We offer you remuneration in accordance with local standards plus
  • 25 days annual leave plus bank holidays
  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time

Why Choose Otis?

We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.

Apply today to join us and build what's next

At Otis, we're committed to prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.

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