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Regional Customer Care Champion

2 months ago

Dartford, Kent, United Kingdom Otis College of Art and Design Full time

About the Role

We are seeking a highly motivated and results-driven Service Sales Consultant to join our team at Otis. As a Service Sales Consultant, you will be responsible for developing a customer prospect pipeline, focusing on winning new maintenance contracts, and selling incremental repair projects.

Key Responsibilities

  • Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries
  • Develop new customers via cold calling, networking, bids, and tenders
  • Develop your own sales strategy to achieve sales targets
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  • Conduct sales negotiations and close deals
  • Collaborate with fellow team members, including other sales representatives and field colleagues

Requirements

  • You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
  • You have initial experience in the sale of technical service agreements requiring consultation
  • You have a strong customer and service orientation, including excellent interpersonal skills
  • You are characterized by a high level of commitment and reliability
  • You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization

What We Offer

  • A long-term employment contract with the world market leader in a crisis-proof industry
  • Remuneration in accordance with local standards
  • 25 days annual leave plus bank holidays
  • Intensive training in technology, processes, and soft skills
  • Flexible working hours with the possibility of remote work

About Otis

At Otis, we are a global, people-powered company that puts people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here.

Join Our Team

At Otis, we are committed to building a diverse, global team with a proven legacy of innovation. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.