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Regional Customer Care Specialist

1 month ago

Dartford, Kent, United Kingdom Otis College of Art and Design Full time

Role Overview

We are seeking a talented Service Sales Consultant to join our team at Otis. As a Service Sales Consultant, you will be responsible for developing a customer prospect pipeline, focusing on winning new maintenance contracts, and selling incremental repair projects.

Key Responsibilities

  • Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries
  • Develop new customers via cold calling, networking, bids, and tenders
  • Develop your own sales strategy to achieve sales targets
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  • Conduct sales negotiations and close deals
  • Collaborate with fellow team members, including other sales representatives and field colleagues

Requirements

  • You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
  • You have initial experience in the sale of technical service agreements requiring consultation
  • You have a strong customer and service orientation, including excellent interpersonal skills
  • You are characterized by a high level of commitment and reliability
  • You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization

What's In it For Me / Benefits

  • You will receive a long-term employment contract with the world market leader in a crisis-proof industry
  • We offer you remuneration in accordance with local standards plus
  • 25 days annual leave plus bank holidays
  • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time

We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.

Apply today to join us and build what's next

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext

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