Customer Experience Representative

2 months ago


Dartford, Kent, United Kingdom Hunter Dunning Full time
About the Role:

As a Customer Care Coordinator at Hunter Dunning, you will be the first point of contact for customers after completion. You will assist the Head of Customer Service and Customer Service Manager with day-to-day requirements, manage customer expectations, and resolve non-complex issues. This is a fantastic opportunity to work with a top 10 housebuilder in Dartford, Kent, offering a salary of up to £34,000 + Car Allowance.

Key Responsibilities:
  • Prioritize customer satisfaction and be the primary contact for customers after completion.
  • Support the Head of Customer Service and Customer Service Manager with daily tasks and responsibilities.
  • Communicate clearly with customers to manage their expectations and resolve issues efficiently.
  • Take ownership of non-complex customer issues and escalate more complex matters to the Customer Service Manager.
  • Be flexible and cover for the Customer Service Manager as needed, including attending customer welcome meetings.
  • Maintain confidentiality and adhere to company policies and the NHBC guidelines.
  • Coordinate with Maintenance Technicians and Sub-Contractors to monitor work progression and ensure timely completion.
  • Organize annual PAT testing for technician electrical equipment.

Requirements:
  • Experience in customer services, preferably in the construction or property industry.
  • A background in housebuilding or a related field.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in Microsoft Office and excellent reporting skills.

What We Offer:
  • A competitive salary of up to £34,000.
  • Additional Car Allowance.
  • Bonus scheme (dependent on regional performance).
  • Personal Pension Plan.
  • 24 days of holiday plus Bank Holidays.
  • Share Save scheme.
  • Discounts and benefits on retail and hospitality.
  • Employee assistance program accessible 24/7.
  • Private healthcare.
  • Income protection scheme.


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